Home / General FAQs
How far in advance must a tour be reserved?
It depends on the tour you want to take. Some of our tours take a few weeks notice so we can customize it to your needs and create the perfect Panama tour. However, we will do our best to accommodate your schedule. If a tour is not available when you want to take it, please contact us and we will see what arrangements can be made.
Why can't I pay online for some of your tours, when requesting a reservation?
Some of our tours require special planning, customizing, and contacting third-party providers. Please fill out the Booking Request form with your reservation details and we will usually get back to you with availability information within the hour.
How quickly will you confirm my requested tour?
We aim to respond to your tour request as quickly as possible. We will usually respond to you with tour availability information within one hour.
Can I pay online for the tour?
Yes, we offer online payment through a secure Web server. Payment is currently accepted via all major credit cards and PayPal. Please select "Stripe" payment method to pay by credit card or PayPal to send funds through PayPal.
What is your cancelation policy? Can I get my money back?
Please refer to our Terms and Conditions for details on our cancelation policies. We have listed some of our tours with their respective number of days for 100% money-back cancelations.
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1 month and more, we will refund 100% of your deposit -
21-30 days before, we will refund 50% of your deposit -
11-20 days before, we will refund 25% of your deposit -
1-10 days before, we won't refund your deposit
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More than 90 days before first day of charter 100% refund -
Between 89 to 60 days before first day of charter 70% refund -
Between 59 to 30 days before first day of charter 50% refund -
Between 29 to 15 days before first day of charter 30% refund -
Less than 15 days to day of charter 10% refund
Can I make changes to my booking?
Yes you can. We kindly ask you to give us as much notice as possible so that we can accomodate your change requests. We strive hard to make all of our clients happy and try to win your continued business and referrals to your friends and family.
What is your payment policy?
In general, unless otherwise stated for the particular tour, we require a 50% deposit at the time of booking in order to reserve your tour. The remainder is due by either one of two options:
We accept: VISA, MASTERCARD, AMEX, Paypal and CASH.
For payments made online, we charge a 3% booking fee.
How do I book a tour?
To make a reservation for one of our tours, please complete the booking form on the respective tour page in 7 simple steps.
Step 1: Select your tour date
Click on your desired tour date in the calendar. If you are booking a multi-day tour, select the day you wish your tour to begin.
Step 2: Enter the number of Adults and Children in your group
Enter the number of adults and children (ages 10 and under) in your group.
Step 3: Select transportation
Select your desired transportation option.
Step 4: Fill out your pick-up information
Fill in your hotel or lodging details, including a WhatsApp phone number in order for our drivers to meet you on time and communicate with you.
Step 5: Fill in your personal contact information
Fill in your personal contact information so taht we can get in touch with you regarding your tour reservation.
Step 6: Accept our Terms and Conditions
Click the box on the bottom of the page to accept our Terms and Conditions. To read our Terms and Conditions, please click the link above the acceptance box.
Step 7: Payment
When prompted for payment, please select between our two secure payment methods. We currently offer payments by all major credit cards (select our merchant provider "Stripe") and through Paypal.
On some of our tours we will need to confirm availability with our providers and will get back to you, usually within one hour. Once we confirm availability we will send you a custom invoice, which includes a booking link to our secure payment portals.
Below are our most frequently encountered questions. If you have any additional inquiries, please feel free to contact us through our Contact Form and we will be happy to answer them for you.